Studio Policy

Tardiness

Tardiness is NOT ok! If you are over 5 minutes late to class, you will be considered a no-show/late-cancellation and you will be turned away from class by the instructor, especially if you miss the class warm-up. Your safety is our primary concern, and starting class without being properly warmed up is a huge no-no. Please don't be late! We know parking sucks, so please, plan accordingly.  If you arrive late and the door is already closed, please, do not open the door - this disrupt class for other students. 


Late Cancellation/No-Show

We require cancellations to be made at least 8 hours before the beginning of the class in exchange of studio credit. Late cancellations and late arrivals/no-shows will not be refunded nor will receive studio credit. Members will be charged a $15 late cancellation/no-show fee. 

Class Minimum

Classes may be cancelled if we do not have at least 2 students pre-registered 8 hours before the class begins. In the event that a class does not meet the class minimum requirement, students will have their classes returned to their class pass or account, similar to an early cancellation situation. You will also receive an email letting you know that the class was canceled - so keep an eye on your email box if you register for a class that normally is not a busy one.

Refunds​

All classes, workshops, series and events are non-refundable and non-transferable. If you buy a pass and won't be able to use it all before it expires, please, contact the studio, we will be happy to put your pass on hold or to extend it for you. However you must contact us before it expires. If you sign up for a series or special event and are not able to attend, please, contact the studio at least 8 hours before the event and we will be happy to give you studio credit to be used on a future series, event or  class package.  If you signed up for a class and won't be able to attend, please, make sure to cancel or change your booking at least 8 hours before the beginning of the class in exchange of studio credit. Late cancellations and late arrivals/no-shows will not be refunded nor will receive studio credit.

Make-up Classes​

Since all our series are super short, only 3 classes, we do not offer make up classes. When you sign up for a series you are committing with the series schedule. If you miss a class,

you will not be able to take that class on a different date.  

Series Transfer

You're welcome to transfer yourself to a series with a different start date as long as you do so at least 8 hours before the beginning of the series you are currently signed up for. If you decide to transfer after the series start date or less than 8 hours before the series starts you will be charged a

$25 fee to be transferred.

Do you have questions? Feel free to contact us: info@aquarelapole.com

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Contact

(425) 610-5919

Address

1101 1st St, Snohomish, WA 98290, USA

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